![]() The backup agent tech is staying with CrashPlan and the agent currently running on your endpoints will receive updates and patches from CrashPlan as we deploy them. All backup archives will continue to be a part of the CrashPlan service – no restart necessary.ĭo I need to install a new endpoint agent? All features available to CrashPlan customers will remain intact as is. CrashPlan is retaining all infrastructure, storage, and networking currently dedicated to the CrashPlan product. This new direction allows CrashPlan to focus on expanding and enhancing our product features for new and existing customers. We believe that both companies and products have a stronger position to grow going forward as separate entities with distinct and defined areas of focus. There has been a divergence between Code42’s Insider Risk Management business and CrashPlan’s core competency which is Backup and Recovery. What are the benefits related to North Acquisition LLC (d/b/a CrashPlan)? All pricing is addressed at renewal time per our normal process. Pricing will remain as per your current contract. Until then, billing will be the same as it is today. We will clearly communicate any changes as they become available. There will be changes to the letterhead, remit to address and bank account information. If you are a customer, you either have an email in your inbox now, or will shortly from your CSM. No, the CSM’s assigned to your account will not change. Will my Account/Customer Success Manager change? You will see a renewed investment in the product, services, and programs to assist with solving backup and recovery problems. What does this mean for me as a CrashPlan customer?Īs a CrashPlan customer your product will continue to work as it always has. If we’re missing anything here, please reach out to us at Asked Questions In the meantime keep reading below where we have compiled answers to some of the questions we expect folks to have as we begin this next phase. We’ll share more in the coming weeks and months about operational considerations and new initiatives as our focus moves from transition to growth. Our teams have been working tirelessly to make sure that this process is as seamless as we can make it for everyone using CrashPlan and those who don’t yet use it, but will. We are thrilled to be moving into the next phase of that process today with CrashPlan’s new investor, Mill Point Capital. Doing this NOW means CrashPlan can focus on doing more of what it always has done being the best data backup and recovery solution on the planet and Code42 can continue its focus on winning in the nascent Insider Risk Management space. Since then, we’ve been reimagining what our business can be and over the past few months it became clear that the perfect solution for everyone was for CrashPlan to spin out. Dozens of staff across every line of business raised our hands to join the group. So, in January 2022, we created an internal group within Code42 dedicated to CrashPlan. The continued rise in ransomware places our data firmly in the crosshairs of bad-actors every day.Īll of this left us with an important question to answer: “Where do we dedicate resources?” It would have been difficult-to-impossible for an organization of our size to continue to do right by two products, focused on solving different data security problems, with two distinct user-bases.There has been a foundational shift in workplace culture and priorities brought about by organizations making a permanent move to remote/hybrid work.Here are just two industry trends illustrating precisely that: In that time we have launched two new products, Code42 Incydr and Code42 Instructor.ĭuring that same period, the need for a robust backup and recovery solution has only grown. We have spent the balance of the last 3 years focused on solving that problem in the most human-centric and holistic way for our customers. In 2018, after over 10 years in the backup and recovery space, Code42 saw an opportunity to define and shape an emerging space in Security – Insider Risk Management. The answer comes down to one word: Focus. ![]() With that said, we understand that for many, this begs the question “why is this happening?” and specifically “why now?” We, the employees who are following CrashPlan in this new adventure, couldn’t be more excited about this change and our new investor. CrashPlan is now its own company! We launched as a product in 2007 and today, we’re launching as a standalone organization with new investment from Mill Point Capital. ![]()
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